Assistant General Manager

Summary

Under administrative and general policy direction, provides highly responsible and complex management assistance to the General Manager in coordinating and directing District-wide departmental activities and operations; assists the General Manager in executing the long-term vision for the District in collaboration with the Board of Directors and District managers; provides leadership to all District departments to enable department managers to effectively and efficiently maximize available resources; ensures quality services provision to District customers and community residents; coordinates assigned activities with other District departments, officials, outside agencies, and the public; provides highly responsible and complex professional assistance to the General Manager in areas of expertise; acts as General Manager in his/her absence; performs related work as required.

Supervision Received And Exercised

Receives administrative and general policy direction from the General Manager. The work provides for a wide variety of independent decision-making within legal and general policy and regulatory guidelines. Exercises general supervision over professional, technical, and office support staff through subordinate levels of supervision.

Distinguishing Characteristics

This executive management classification oversees, directs, and participates in all activities of the District’s operations, including short- and long-term planning, policy development and administration, and enforcing all District rules and regulations. The incumbent regularly interacts with the General Manager, Board of Directors, and departmental representatives in obtaining information and coordinating projects. Successful performance of the work requires knowledge of public policy, including the role of an elected Board of Directors. Responsibilities include coordinating the activities among all District departments and managing and overseeing the complex and varied programs, projects, and activities of the assigned function. The incumbent is accountable for accomplishing District-wide planning and operational goals and objectives within general policy guidelines.

Essential Duties And Responsibilities

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Assists the General Manager in planning, organizing, and directing the services and activities of District departments and programs.
• Implements directives and policies from the General Manager; provides guidance and direction to department managers to coordinate and direct programs and projects; meets with department managers to identify and resolve organizational and operational problems, both within departments and across departmental lines; ensures the successful completion of programs and projects.
• Contributes to the overall quality of the District’s service provision by developing, reviewing, and implementing policies and procedures to meet legal requirements and District needs; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies opportunities for improvement; provides effective change management.
• Assists with the development and administration of the District’s budget; assists with budget forecasting; reviews and controls programs and projects to ensure cost effectiveness; consults with department managers on budget related matters.
• Participates in the preparation and administration of the Administration Department’s budget; maintains and monitors appropriate budgeting controls; monitors compliance with budget parameters and general financial policies.
• Represents the District in meetings with governmental agencies, community groups, and various business, professional, educational, regulatory and legislative organizations; may act as a District liaison with the media.
• Oversees the District’s risk management and insurance programs; reviews accident and incident reports, and serves as a liaison with the District’s insurance provider; updates safety policies, rules, and manuals as needed; provides oversight to the Safety Committee.
• Conducts a variety of District-wide organizational and operational studies and investigations; recommends modifications to programs, policies, and procedures as appropriate.
• Makes presentations to the Board of Directors and a variety of boards and commissions; attends and participates in professional group meetings; stays abreast of new trends and innovations in the management and administration of District services and programs.
• Represents the District on various intergovernmental committees, task forces, and commissions pertaining to District management and assigned program matters.
• Monitors changes in laws, regulations, and technology that may affect District operations; implements policy and procedural changes as required.
• Prepares, reviews, and presents staff reports, various management and information updates, and reports on special projects as assigned by the General Manager.
• Hires, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures.
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations.
• Serves as acting General Manager in his/her absence.
• Performs other duties as assigned.

Qualifications

Education and Experience:

• Bachelor’s degree in recreation administration, business, or public administration, park management, environmental planning, or a related field is required; Master’s degree is highly desirable;
• Seven years of relevant experience working, with at least four years in a supervisory capacity.
• Any combination of training, education, and experience that would provide the required knowledge, skills, and abilities.

Knowledge of:

• Administrative principles and practices, including goal setting; program development, implementation, and evaluation; and supervision of staff, either directly or through subordinate levels of supervision.
• Public agency budgetary, contract administration, and District-wide administrative practices related to the functions of the assigned area.
• Organizational and management practices as applied to the analysis and evaluation of projects, programs, policies, procedures, and operational needs.
• Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
• Principles and practices of employee supervision, including work planning, assignment review and evaluation, and the training of staff in work procedures.
• Technical, legal, financial, and public relations issues associated with the management of District programs.
• Methods and techniques for the development of presentations and business correspondence.
• Research and reporting methods, techniques, and procedures.
• Principles and practices of contract negotiation and management.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.

Ability to:

• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for the District and assigned program areas.
• Work cooperatively with, provide staff support to, and implement the policies of the General Manager and Board of Directors.
• Provide leadership and direction to all departments of the District.
• Prepare and administer large and complex budgets; allocate resources in a cost-effective manner.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local laws, rules, regulations, policies, and procedures.
• Plan, organize, direct, and coordinate the work of staff; delegate authority and responsibility.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Effectively administer special projects with contractual agreements and ensure compliance; effectively administer a variety of programs and administrative activities.
• Conduct effective negotiations and effectively represent the District in meetings with governmental agencies, contractors, vendors, and various business, professional, regulatory, and legislative organizations.
• Speak effectively in public.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Establish and maintain a variety of filing, recordkeeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate office equipment and computer applications related to the work.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Licenses and Certifications:

• At time of appointment, California Driver’s License with a satisfactory driving record maintained throughout employment.
• Relevant professional certifications are desirable.

Physical Demands

Must possess: mobility to work in a standard office setting and use standard office equipment, including a computer, and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate standard office equipment. Occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Ability to lift, carry, push, and pull materials and objects up to 40 pounds or heavier weights with assistance and/or the use of proper equipment.

Environmental Elements

Incumbents typically work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents will interact with individuals in interpreting and enforcing rules, policies, and procedures.

Working Conditions

Incumbents may be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.

Pre-Employment Conditions

• Department of Justice fingerprint clearance.
• Medical exam and drug testing clearance.

CLASSIFICATION DETAILS/HISTORY Date Adopted: 6/14/17 Job Code: 1002L FLSA Status: Exempt Supersedes: Assistant General Manager dated 9/26/07