Under general supervision, performs a variety of technical duties in support of the District’s information system; provides technical desktop support to users; troubleshoots hardware and software problems associated with the District’s computer and telecommunications systems and related equipment; installs hardware equipment and software applications; performs network back-ups; assesses user training needs and trains users in effective use of equipment and applications; makes recommendations regarding hardware and software acquisitions; and performs related work as required.
Receives general supervision from higher-level supervisory staff and direction from higher-level staff. Leads and directs lower-level staff and volunteers.
This journey-level classification performs a variety of technical support duties related to the District’s computer and telecommunications systems, and related equipment. Performance requires ability to work independently with initiative and discretion within established guidelines. Work is reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. This classification is distinguished from the Finance Manager in that the latter is responsible for strategic planning and management of all finance and information technology programs.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Education and Experience:
Licenses and Certifications:
Must possess: mobility to work in a standard office setting and use standard office equipment, including a computer and to visit various District and meeting sites; vision to read printed materials and a computer screen and to distinguish colors in wiring; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate standard office equipment. Occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Ability to lift, carry, push, and pull materials and objects up to 40 pounds or heavier weights with assistance and/or the use of proper equipment.
Incumbents typically work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents will interact with individuals in interpreting and enforcing rules, policies, and procedures.
Incumbents may be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.
Date Adopted: 5/31/17 Job Code: PT877 FLSA Status: Non-Exempt Supersedes: Information Technology Technician dated 7/13/16