Under general supervision, provides a variety of office support activities to an assigned District department, which may include telephone and counter reception, customer service, receipt of payments, word processing, data entry and organization, processing of invoices, recordkeeping, report preparation, and filing; provides information and assistance to the general public; and performs related work as required.
Receives general supervision from assigned management or supervisory staff. Exercises no supervision over staff.
This is a journey-level classification providing clerical and administrative support. Incumbents perform a wide variety of administrative support duties, including assisting with customer service-related questions and issues. Positions at this level perform the full range of duties as assigned, working independently and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This classification is distinguished from the Senior Office Assistant in that the latter performs more advanced administrative and office support duties requiring additional training and/or experience and provides technical and functional direction to lower-level office support staff.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Education and Experience:
Licenses and Certifications:
Must possess: mobility to work in a standard office setting and use standard office equipment, including a computer, and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity needed to access, enter, and retrieve data using a computer keyboard, calculator, and to operate standard office equipment. Occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Ability to lift, carry, push, and pull materials and objects up to 40 pounds or heavier weights with assistance and/or the use of proper equipment.
Incumbents typically work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Incumbents will interact with individuals in interpreting and enforcing rules, policies, and procedures.
Incumbents may be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.
Date Adopted: 6/14/17 Job Code: PT848 FLSA Status: Non-Exempt Supersedes: Office Assistant I dated 3/14/07