Stay Away From Scams

Don’t Fall for Phone Scams

Scammers may impersonate your utility company, bank, government agency, or another trusted organization. They might claim your service is about to be shut off, your account is in danger, or you’ll lose money if you don’t act immediately.

Don’t fall for the pressure. And don’t trust the number on your caller ID - scammers can spoof phone numbers to make a call look legitimate.

Here are some important ways to protect yourself and your family:

• You don’t have to answer. If you don’t recognize the number, let it go to voicemail. If it’s important, the caller can leave a message.
   
• Don’t trust caller ID. A familiar name or local number on your screen doesn’t mean that’s really who is calling.
   
• Never provide personal or financial information to an unexpected caller, especially credit card numbers, bank information, passwords, PINs, or verification codes.
   
• Be cautious about calling back. A scammer may offer a special discount or deal to keep you on the phone and convince you to provide your credit card information.
   
• Create a family password or passphrase. AI and other technology can make impersonation scams more convincing. Agree on a word or phrase only your family knows and use it to verify unexpected or urgent requests.
   
• Listen for warning signs. A noticeable pause after you answer can sometimes indicate an automated dialing system or call center.
   
• When in doubt, hang up. Find the organization’s official phone number yourself - from its website, your bill, or another trusted source - and call that number. Never rely on a number the caller gives you.
   
• Before sending or withdrawing money, talk to someone you trust. Scammers rely on urgency and isolation. A second opinion can help you recognize the warning signs.

And remember: You can always reach out to the Livermore Police Department if you’re unsure or believe you’ve encountered a scam.

Learn more about common scams and how to protect yourself by visiting the Livermore Police Department's Scam Awareness webpage at:
Police.LivermoreCA.gov/ScamAwareness

 

If there is an emergency or a crime in progress, call 911. For non-emergency reports or information that may help an investigation, contact Livermore Police through the non-emergency line at (925) 371-4987.